Refund policy

because every big feelings order is packed individually and includes personalized elements — a handwritten note, ribbon, and little extras chosen with care — i'm unable to accept returns or exchanges.

that said, i want you to love what you receive! if your order arrives damaged, if there's a quality issue with your tote, or if something goes wrong on my end, please reach out to thegrandapt@gmail.com within 14 days of receiving your order and i'll make it right.